For OPPOA5PRO Pupil Eye Trendy Brand Men's TPU Phone Case RENO13 Knight Fine Hole Soft Case Protective Case
What courier do you usually use? How long does it usually take to ship?
Because we have a wide variety of wholesale products, the order fulfillment speed is relatively slow. Generally, orders paid before 3 PM are shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually input the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means it will be shipped the next day. We input the tracking number when placing the order, and we apologize for any inconvenience this may cause.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid on delivery. Free shipping is available for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. If there is a small amount out of stock, we will ship directly without contacting you. We will make a note of any out-of-stock situations; please contact customer service for a refund or transfer to Alipay upon receiving the goods. If you need to contact us about out-of-stock items, please write in the order notes that you must be contacted about out-of-stock items, so the warehouse will know to reach out regarding the specifics.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can directly make the payment, as the product weight may not be particularly accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us; otherwise, we won't know that you overpaid for shipping.
What should I do if there is a quality issue?
For any products purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. If you find functional failure or quality issues within 7 days of receiving the goods (based on the delivery date), please contact us promptly; late requests will not be accepted, and any fraudulent claims will not be processed once verified;
2. If the buyer requests a return or exchange due to dissatisfaction, dislike, or not what they wanted, but the product has no actual quality issues, we will not accept returns or exchanges;
3. Customers must check the contents upon receipt, regardless of whether the outer packaging is damaged. If any products are damaged due to transportation issues, please have the relevant transportation company issue a stamped proof and provide it to us, and we will assist the customer in making a claim. We will not be responsible for any damage or loss caused by logistics;
4. All customers should protect the integrity of the product packaging and ensure that all accessories or related materials are complete. If the product itself has quality issues, we will provide exchanges within the specified time;
5.Regarding pricing:All products in this store will have their prices adjusted from time to time based on factors such as raw materials, and orders placed before the price adjustment cannot have the price difference compensated.
6. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications have been made; the product has not been used or stored properly; the warranty period has expired; or the returned product has labels affixed and is found to be fraudulent, we will not accept returns or exchanges.